FAQs

Order Processing & Shipping Information

At Aura, we’re dedicated to making sure your order arrives smoothly and on time. Here’s everything you need to know:

🕒 Processing Time
Please allow 3–5 business days for order processing and production before your item ships.

🚚 Shipping Timelines

United States:
Orders are shipped via USPS or FedEx, with an estimated delivery time of 15–20 business days.

International:
Delivery typically takes 15–30 business days, depending on your location and the nearest fulfillment center.

Note: Delivery times may be affected by factors such as weather, customs delays, high demand, or global disruptions. We appreciate your patience and understanding.

🔍 Tracking Your Order
Once your order ships, you’ll receive a confirmation email with tracking details.
You can also check your order status anytime on our Track Your Order page.

❌ Order Cancellations & Address Changes
Need to make a change? You can:

  • Cancel your order within 24 hours of placing it by emailing us at aura@gmail.com with the subject line: “CANCEL MY ORDER”.

  • Update your shipping address within 24 hours of purchase. After this window, changes can no longer be made once the order has shipped.

🚪 Delivery Attempts
Most carriers will attempt delivery twice before returning the package to us. Please ensure someone is available to receive it.

💥 Damaged Orders
If your item arrives damaged, please contact us at aura@gmail.com with your order number and a photo of the damage. We’ll send a replacement at no additional cost.

🤝 Need Help?
We’re here for you. If you have questions or concerns, feel free to reach out.
📧 aura@gmail.com
We aim to respond within 24 hours.